Brandon Giella

Organizations are reinventing themselves around the customer experience (CX). This means they create relevant, personalized experiences for the customer, like using your last order to inform your next one, displaying products that you might be looking for, or, of course, plain old good customer service. When CX is done right,

The more I think about economics, business, and work, and how these relate to theology, the more important it is for me to develop a holistic vision for how all these pieces work together. Christianity offers the best version of this vision, a vision I’m summarizing in the analogy

Education is a category that’s ripe for disruption. Tuition has grown faster than incomes over the last decade, eating into slow-growing wages and rising inequality. Additionally, the internet has created a way for people to learn virtually anything for free from world-leading experts—even sophisticated topics like

Over the last few years, a debate around the term “capitalism” has intensified. Is capitalism good, or should it be thrown out and replaced with socialism? Over 40% of Americans, by the way, believe socialism would be a good thing for the country. It’s simplistic to think of socialism

The wise teacher wrote in Ecclesiastes that there’s nothing new under the sun. Today, a popular topic of conversation involves the term experience—user experience (UX), customer experience (CX), employee experience (EX), and, regrettably, human experience (HX). UX, CX, and EX help leaders focus their decision-making on what

A word in Paul’s first letter to the Corinthians can help us better understand what it means to be fulfilled in our work. The word is τὸ τέλειον, which means “the perfect.” However, our English language doesn’t quite capture the meaning of this sense of “perfect.” Here’s

Americans are more polarized than ever,† but a new focus group may provide a template for reconciliation. Over 500 people gathered at the Gaylord Texan Resort—a representative sampling of the United States population—to hear from policy makers and subject matter experts on various issues facing the country. Then

Thanks to the Fed cutting interest rates this year, Americans are buying more homes. Housing starts, the figure economists use to track home building, has jumped 12.3% from last month and is at the highest level since July 2007. At least one economist is worried. Another figure they use

An opinion piece in The New York Times this week commented on the “brain gain” happening in rural America, where young, educated workers are moving in droves to quieter cities and rural landscapes. Many of them are returning home, but many immigrate for the first time. Last week, Money released

In the book of Proverbs, the wise teacher wrote, “The rich rule over the poor, and the borrower is slave to the lender.” Individually, we can all understand this. But what if a whole generation is slave to the lender? The last twenty years have seen extraordinary rises in prices